RETURN, REFUND & WARRANTY POLICY
Effective Date: [Insert Date]

1. Eligibility & Conditions
1.1 Return Windows
• Standard Items: 14 calendar days from delivery date
• Customized Items: Non-refundable unless proven defective (See Section 5)

1.2 Mandatory Requirements
✓ Original tamper-proof seals intact (e.g., earring back stoppers, necklace anti-tarnish pouches)
✓ Zero signs of wear, tear, or modification (including chain length adjustments)
✓ All certificates present (Gemological reports mandatory for items over $500)
✓ Original packaging with protective inserts

2. Non-Returnable Items
• Body-piercing jewelry (earrings, belly rings, etc.) - CA Health & Safety Code §119315 compliance
• Custom engraved/etched pieces
• Clearance items marked "Final Sale"
• Gift cards & virtual products

3. Standard Return Process
3.1 Customer Obligations
① Initiate return via [Customer Portal] within 14 days
② Use tracked/insured shipping (USPS Priority Mail® recommended)
③ Include completed Return Merchandise Authorization (RMA) form

3.2 Refund Details
• Deductions: Original shipping fees + 15% restocking fee (if seals broken)
• Processing Time: 5-7 business days post-inspection
• Method: Original payment or store credit (customer's choice)

4. Custom Orders Terms
4.1 Binding Agreement
• Production commences ONLY upon signed digital approval of 3D renderings
• Post-approval design changes incur $50 revision fee + material cost differences

4.2 Non-Refundable Scenarios
• Natural material variations (opal fire patterns, turquoise matrix)
• Metal color differences between screen/IRL viewing
• Spelling/design errors in customer-submitted artwork

5. Warranty Coverage
5.1 Lifetime Craftsmanship Warranty
• Covered: Prong re-tipping, clasp mechanism failures, solder joint breaks
• Excluded: Loss, theft, or damage from impact/chemical exposure

5.2 Material Defects
• Gold Vermeil: 2-year tarnish resistance guarantee
• Sterling Silver: 1-year anti-oxidation assurance
• Gemstones: 90-day setting integrity protection

6. Claims Procedure
6.1 Defect Reporting
• Submit within 72 hours of delivery:

6.2 Resolution Options
• Free repair: 10-15 business days turnaround
• Replacement: Only if identical materials are available
• Full refund: Issued if repair/replacement impossible

7. State-Specific Clauses
• California: 30-day return window applies per CA Civil Code §1723
• New York: Additional jewelry authenticity disclosure required
• Texas: Returns exceeding $500 require notarized affidavit

8. Legal Provisions
• Dispute Resolution: Binding arbitration through JAMS (Los Angeles, CA)
• Limitation of Liability: Maximum claim amount = item's purchase price
• Governing Law: State of Delaware (if incorporated in DE)

Contact:
📞 +
✉️ jmsgy110@gmail.com (Response within 48hrs)